Returns & Refunds

CHANGES TO ORDERĀ 

Unfortunately weĀ cannotĀ guaranteeĀ changes to orders once they have been processed. Please ensureĀ shipping address & product details (size, colors, etc.) are accurateĀ beforeĀ purchase. If for any reason, you'd like to change/cancel your order immediately after placing, please contact us asap at support@shopkokonut.com

Do you offer returns/exchanges?

Because all our pieces are made-to-order, we do NOT offer returns or exchanges on purchases due to personal preferences, invalid shipping address, or incorrect order details (size, colors, etc.). So please check the order summary page carefully before placing your order.

If your product is received with a defect or the wrong item/size was sentā€”please contact us atĀ support@shopkokonut.comĀ & we will gladly sort it out! Any claims must be submitted withinĀ 10 daysĀ after the product has been received.

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Returned/Unclaimed Packagesā€”It is the responsibility of the customer to track the package & inform us it is being returned by the courier for any reason (invalid address, unclaimed package, etc). We will not track returned packages. CustomerĀ will be liable for reshipment costs once we have confirmed an updated address with you. Returned packages that are not claimed after 30 days will be donated & we will not be able to offer a refund.Ā 

We relinquish responsibility of all packagesĀ once they are handed to the shipping carrier. It is the responsibility of the customer to keep track of the package via the provided tracking page. We will not track packages that are returned to us for any reason. Delivery of the final product is the responsibility of the shipping carrier.Ā 

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case weĀ will not make any refunds and will not resend the Product.